privacy policy

Last updated: August 3, 2025

1. Who we are

Afak Al Khair Land Transport Company. Transport License No.: 35/00004901

2. Information we collect

Information provided voluntarily by the user when booking

  • full name
  • phone number
  • Email address
  • Booking details (pick-up location, destination, date and time, number of passengers)

Automatic information we collect automatically while using the site:

  • Internet Protocol (IP) Address
  • Browser type and version.
  • Operating system.
  • The pages of the site viewed and the time spent on them.
  • Date and time of access to the site.

Payment information when choosing via the payment page

Payment transaction details (authentication number, amount, date)

Payment method: Visa, Mastercard, Apple Pay, Google Pay, STC Pay, Tabby, Tamara, or cash

3. Purpose of use of information

We use the information we collect for the following purposes:

  • Processing your reservations and completing them successfully.
  • Contact you to confirm reservations or to inform you of any updates.
  • Improve your browsing experience and personalize content and services according to your interests.
  • Monitoring the performance of the website and analyzing its use for statistical and technical purposes.
  • Prevent fraud and ensure the security of financial transactions.

4. Sharing information

We do not sell or rent your personal information to any third party. We only share information in the following circumstances:

  • With payment service providers (Visa, Mastercard, Apple Pay, Google Pay, STC Pay, Tabby, Tamara) to complete your financial transactions.
  • With email or text message service providers to send booking confirmations and alerts.
  • With the competent legal authorities if required by law or court order.

6. Data security

We are committed to implementing high standards of technical and administrative measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encrypt communications with the site via HTTPS.
  • Firewalls and secure servers.
  • Restricted employee access policies.

Last updated: August 3, 2025