First: Cancellation of the trip by the customer
- 1- Confirmed reservations can be cancelled or modified without charge (free of charge) 24 hours before the reservation date.
- 2- In the event of the guest's absence, the deduction will be made according to the policy attached to the contract.
Second: Airport Pick-up Policy (New)
- Additional fees: When requesting airport pickup only, additional charges may apply and will be added later upon booking confirmation.
- Umrah visa: Exclusive additional fees are imposed for transporting individuals carrying Umrah visaThis is in line with the regulations for transporting pilgrims.
Third: Refund period
The refund period varies depending on the payment method used as follows:
| Payment method | Expected payback period |
| Visa / Mastercard / Apple Pay / Google Pay | during 1 to 3 work day |
| Tabby or Tamara service | during 1 to 7 working days |
Fourth: Refund Method
- The amount is refunded to Same payment method Which were used during the booking process.
- Refunds cannot be made to a bank account or payment method other than the one used for booking.
Do you need help?
If you experience any delay in your refund or have a question about the cancellation process, please contact our support team via the page. Contact us.
Last updated: February 16, 2026
